Ridgebacksm Frequently Asked Questions Is it difficult to switch to Ridgeback? When we switch to Ridgeback will my company experience any downtime? What about voice quality? Don’t IP telephone calls over the Internet have poor quality (sound "choppy")? My Company has a large central headquarters and several smaller remote locations. How would Ridgeback help us? How large is your service area? What is the cost for moves, adds and changes? How long does it take for a move, add or change to be made? What happens if a Ridgeback phone needs repair? How long has Digital Ingenuity been providing Ridgeback service? Q: Is it difficult to switch to Ridgeback? A: Switching to Ridgeback is easy. The pros at Digital Ingenuity will handle all of the logistics. Ordering and provisioning broadband circuits, porting your telephone numbers without interruption to Ridgeback as well as configuring and installing your phones. Then DI’s training staff will provide an on-site orientation for your employees. Q: When we switch to Ridgeback will my company experience any downtime? A: No. The cutover to Ridgeback seamless. There will be no downtime and no missed calls. Q: What about voice quality? A: Digital Ingenuity's Ridgeback service provides crystal clear, toll quality voice. DI routes call voice streams over a private network – NOT the Internet – thereby providing clear, consistent and secure calls every time. Q: Don’t IP telephone calls over the Internet have poor quality (sound "choppy")? A: Yes. That’s exactly why Digital Ingenuity does NOT route calls over the Internet. In addition to poor quality, calls routed over the Internet are not secure and inadequate for business communications. Q: My Company has a large central headquarters and several smaller remote locations. How would Ridgeback help us? A: Ridgeback is clearly the best solution for your business! Here’s why: With Ridgeback, your entire organization is using a single phone system. The smaller offices have all of the same equipment and advanced telephony features which the large central location enjoys. The fact that your remote office may be in another building across the street or across the country, it does not matter to Ridgeback. For example, if Jim has an extension 2324 on his Ridgeback phone at the Philadelphia office and wants to call Mary with the extension 2756 at the Washington DC office, Jim simply dials "2756" and is immediately connected to Mary. Q: How large is your service area? A: The majority of Ridgeback customers are located in the Philadelphia metro tri-state area of Pennsylvania, Delaware and New Jersey. However, DI’s Ridgeback service is available in 26 major metropolitan areas in the continental US including Baltimore, Washington DC, New York City, Northern New Jersey, Boston, Chicago, Miami, Los Angeles, San Francisco and Dallas. If your company has Ridgeback phones in any location which DI serves, calls between your offices are always FREE and may be dialed as extensions (e.g. four digits, etc.). Q: What is the cost for moves, adds and changes? A: With Ridgeback there is a one-time fee for installation and configuration of a new phone. After that, any moves, adds or changes to the configuration of that phone is always FREE. For example, if an employee leaves the company and a new one takes their place, there is no charge to reconfigure the phone for the new employee and create a new voice mail box for them. Q: How long does it take for a move, add or change to be made? A: Typically, these maintenance requests are handled immediately and remotely. Sometimes within a few hours and rarely does it take longer than one business day. Q: What happens if a Ridgeback phone needs repair? A: All repairs are FREE. If your phone needs replacement, it will be delivered within one business day. For larger Ridgeback deployments, "hot spares" will be kept on your site so a new replacement phone will be back in service within minutes. Q: How long has Digital Ingenuity been providing Ridgeback service? A: Digital Ingenuity has been providing Ridgeback service since 2000 accounting for millions of calls.